Support

Help for the GDM platform and the G Group mobile app

Contact Us

For any question about your account, orders, products, billing, or the mobile app, email us and include the email address you registered with:

We aim to respond to all requests within 2 business days.

لأي سؤال حول حسابك أو طلباتك أو المنتجات أو تطبيق G Group، راسلنا على البريد أعلاه وسنرد خلال يومي عمل.

The G Group app is our business-to-business companion app for merchants and suppliers. Common help topics:

Can't sign in: Use the "Forgot password" link on the login screen to receive a reset email.
Camera / barcode scanning: The app needs camera permission — enable it in your device Settings if scanning does not start.
Account access: Accounts are provisioned for registered merchants and suppliers. Contact support if your account is pending activation.
Data and privacy: See our Privacy Policy for what the app collects and how it is used.

You can delete your account and associated data at any time from the app's settings, or by following the steps on our account deletion page.